Easy Returns and Exchange
Easy Returns and Exchange
What is Easy Returns and Exchange Policy?
To ensure you are confident about your purchase, we have an exclusive Easy Returns and Exchange Policy, which gives you enough time to be in no doubt that you have made the right decision of buying jewellery from PC Jeweller Should you have any problem with the jewellery piece, you can choose to return it back and claim 100% refund or exchange within the policy time frame.
The time frame for claiming our Easy Returns and Exchange Policy for each partner brand is mentioned on the product page (in the product information section) along with all the other applicable policies.
We offer:
For all Jewellery – 100% refund/exchange for the invoice value of the product within the policy time frame For Gold Coins – 99% refund/exchange for the then prevailing market rate of gold within the policy time frame. No making charges/ stamping charges/ design charges will be paid.
What is the procedure for availing this Policy?
Call our Customer Care team at 1800-3010-5010 or email us at getintouch@pcjeweller.com and place your exchange/ return request.
Secure your product with the original invoice, certificate(s), jewellery box, etc. in the tamper proof envelope sent to you along with the product.
Call our Customer Care team to inform once the secured envelope is ready and we will arrange for a pick up. Please ensure that you do not give open packets to our representative who comes to collect the product. Upon a quick quality check of the received product at our end, our Customer Care team would process the refund/exchange. We are fully committed to ensure that you are 100% confident and satisfied with your purchase. Therefore, we give you the flexibility of further returning/exchanging the jewellery piece selected by you (and already exchanged once), within a period of 5 days from receiving the new jewellery piece by you.
Please note that products purchased at PC Jeweller cannot be returned or exchanged at PC Jeweller or any other partner brand showrooms.
Are there any charges for shipping the product?
We offer one time FREE return shipping (within India) within the Easy Returns and Exchange Policy. For all the subsequent returns/exchanges under this policy, the shipping charges shall be borne by the Customer.
What if the product gets damaged?
The product should be in new condition and damaged/ worn-out products will not be accepted under the Easy Returns and Exchange Policy.
What are the conditions for the Policy?
Items that have been reworked by third party jeweller, made to order pieces, customized designs or pieces with personalized engraving cannot be returned or exchanged.
The product should be original and accompanied with Original Product Certificate, Original Invoice and Bills. In case the customer cannot produce the original certificate, we will send the product to the Lab for recertification before processing the Return/ Exchange under the Easy Returns and Exchange policy. The shipping cost and the cost of such certification shall be borne by the customer.
The policy is applicable for orders delivered within India only.
Our products are also available at marketplaces like Amazon.in, Snapdeal.com and Flipkart.com. Our products sold at these websites are governed by Return and Exchange policies of these respective websites and any Return/Exchange related requests in such cases will have to be routed through them. PC Jeweller will not be able to directly process Easy Returns and Exchange in such cases.
Lifetime Exchange and Buy-Back
What is Lifetime Exchange and Buy-Back Policy?
In case you have a change of heart and wish to return the product to us after the expiry of Easy Returns and Exchange Policy, we’ll happily exchange it for you or offer you a refund on the basis of the current market value of all the materials used in the product. No making charges/ stamping charges/ design charges will be refunded or exchanged for. Please note that the Lifetime Exchange and Buy-Back policy is for only select partner brands products. The same is highlighted the product page (in the product information section) along with all the other applicable policies.
For the select brands, we offer:
For all Jewellery – 90% of the prevailing market value of materials (metal, diamonds and gemstones) used in the product. No making charges/ stamping charges/ design charges will be paid. For Gold Coins – 99% of the then prevailing market rate of gold. No making charges/ stamping charges/ design charges will be paid.
In all cases, the current material value of diamonds and gemstones and the current rate of gold will be decided at the sole discretion of PC Jeweller and the partner brand. Please also note that we will deduct value of any offer availed (including any discount or free gift) at time of purchasing the product, if applicable in your case.
Please note that above policy is applicable on orders placed after 1st January 2016. For orders placed before this date, following policy shall apply -
Jewellery products consisting of studded Diamonds would be bought back at 90% of the invoice value minus GST. Gold Coins and Plain Gold Jewellery would be bought back at 99% of the then prevailing market rate of gold. No making charges/ stamping charges/ design charges will be paid.
In all cases, the current market value of diamonds and the current rate of gold will be determined by PC Jeweller What is the procedure for availing this Policy?
You can either get in touch with our Customer Care team by calling at 1800-3010-5010 or emailing us at getintouch@pcjeweller.com
What are the conditions for the Policy?
The product should be original and accompanied with Original Product Certificate, Original Invoice and Bills. In case the customer cannot produce the original certificate, we will send the product to the Lab for recertification before processing request. The shipping cost and the cost of such certification shall be borne by the customer.
The customer will be responsible for shipping the product to PC Jeweller premises. PC Jeweller can help customer in connecting with reputed courier partners for the shipping purposes.
Products purchased at PC Jeweller cannot be returned or exchanged at PC Jeweller or any partner brand showrooms.
Lifetime Warranty
The product should be original and accompanied with the Original Product Certificate and Original/Copy of Invoice.
Customers can either call our Customer Care team at 1800-3010-5010 or email at getintouch@pcjeweller.com.
We offer cleaning & polishing services, stone tightening and other repair services which enhance the life of the jewellery that suffers the daily wear and tear.
Warranty service rendered is not chargeable however, the Customer will have to bear the cost of any extra material (Gold or Diamond), if applicable, required to complete the service request.
The shipping charges (to and fro) shall be borne by the Customer. The customer will be responsible for shipping the product to PC Jeweller premises. PC Jeweller can help customer in connecting with reputed courier partners for the shipping purposes.
The policy is deemed void if any other third party jeweller has worked on it.
Please note that the lifetime warranty service is applicable only on select partner brands.
Free, Secure and Insured Shipping
We understand you may have apprehensions about online shopping and delivery of products. To ensure that your experience at PC Jeweller is convenient and hassle-free, we have tied up with the reputed courier partners who deliver the product to your doorstep.
We offer FREE shipping on every order within India.
We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt At the time of delivery, the recipient must provide valid photo ID proof to collect the product.
What is Easy Returns and Exchange Policy?
To ensure you are confident about your purchase, we have an exclusive Easy Returns and Exchange Policy, which gives you enough time to be in no doubt that you have made the right decision of buying jewellery from PC Jeweller Should you have any problem with the jewellery piece, you can choose to return it back and claim 100% refund or exchange within the policy time frame.
The time frame for claiming our Easy Returns and Exchange Policy for each partner brand is mentioned on the product page (in the product information section) along with all the other applicable policies.
We offer:
For all Jewellery – 100% refund/exchange for the invoice value of the product within the policy time frame For Gold Coins – 99% refund/exchange for the then prevailing market rate of gold within the policy time frame. No making charges/ stamping charges/ design charges will be paid.
What is the procedure for availing this Policy?
Call our Customer Care team at 1800-3010-5010 or email us at getintouch@pcjeweller.com and place your exchange/ return request.
Secure your product with the original invoice, certificate(s), jewellery box, etc. in the tamper proof envelope sent to you along with the product.
Call our Customer Care team to inform once the secured envelope is ready and we will arrange for a pick up. Please ensure that you do not give open packets to our representative who comes to collect the product. Upon a quick quality check of the received product at our end, our Customer Care team would process the refund/exchange. We are fully committed to ensure that you are 100% confident and satisfied with your purchase. Therefore, we give you the flexibility of further returning/exchanging the jewellery piece selected by you (and already exchanged once), within a period of 5 days from receiving the new jewellery piece by you.
Please note that products purchased at PC Jeweller cannot be returned or exchanged at PC Jeweller or any other partner brand showrooms.
Are there any charges for shipping the product?
We offer one time FREE return shipping (within India) within the Easy Returns and Exchange Policy. For all the subsequent returns/exchanges under this policy, the shipping charges shall be borne by the Customer.
What if the product gets damaged?
The product should be in new condition and damaged/ worn-out products will not be accepted under the Easy Returns and Exchange Policy.
What are the conditions for the Policy?
Items that have been reworked by third party jeweller, made to order pieces, customized designs or pieces with personalized engraving cannot be returned or exchanged.
The product should be original and accompanied with Original Product Certificate, Original Invoice and Bills. In case the customer cannot produce the original certificate, we will send the product to the Lab for recertification before processing the Return/ Exchange under the Easy Returns and Exchange policy. The shipping cost and the cost of such certification shall be borne by the customer.
The policy is applicable for orders delivered within India only.
Our products are also available at marketplaces like Amazon.in, Snapdeal.com and Flipkart.com. Our products sold at these websites are governed by Return and Exchange policies of these respective websites and any Return/Exchange related requests in such cases will have to be routed through them. PC Jeweller will not be able to directly process Easy Returns and Exchange in such cases.
Lifetime Exchange and Buy-Back
What is Lifetime Exchange and Buy-Back Policy?
In case you have a change of heart and wish to return the product to us after the expiry of Easy Returns and Exchange Policy, we’ll happily exchange it for you or offer you a refund on the basis of the current market value of all the materials used in the product. No making charges/ stamping charges/ design charges will be refunded or exchanged for. Please note that the Lifetime Exchange and Buy-Back policy is for only select partner brands products. The same is highlighted the product page (in the product information section) along with all the other applicable policies.
For the select brands, we offer:
For all Jewellery – 90% of the prevailing market value of materials (metal, diamonds and gemstones) used in the product. No making charges/ stamping charges/ design charges will be paid. For Gold Coins – 99% of the then prevailing market rate of gold. No making charges/ stamping charges/ design charges will be paid.
In all cases, the current material value of diamonds and gemstones and the current rate of gold will be decided at the sole discretion of PC Jeweller and the partner brand. Please also note that we will deduct value of any offer availed (including any discount or free gift) at time of purchasing the product, if applicable in your case.
Please note that above policy is applicable on orders placed after 1st January 2016. For orders placed before this date, following policy shall apply -
Jewellery products consisting of studded Diamonds would be bought back at 90% of the invoice value minus GST. Gold Coins and Plain Gold Jewellery would be bought back at 99% of the then prevailing market rate of gold. No making charges/ stamping charges/ design charges will be paid.
In all cases, the current market value of diamonds and the current rate of gold will be determined by PC Jeweller What is the procedure for availing this Policy?
You can either get in touch with our Customer Care team by calling at 1800-3010-5010 or emailing us at getintouch@pcjeweller.com
What are the conditions for the Policy?
The product should be original and accompanied with Original Product Certificate, Original Invoice and Bills. In case the customer cannot produce the original certificate, we will send the product to the Lab for recertification before processing request. The shipping cost and the cost of such certification shall be borne by the customer.
The customer will be responsible for shipping the product to PC Jeweller premises. PC Jeweller can help customer in connecting with reputed courier partners for the shipping purposes.
Products purchased at PC Jeweller cannot be returned or exchanged at PC Jeweller or any partner brand showrooms.
Lifetime Warranty
The product should be original and accompanied with the Original Product Certificate and Original/Copy of Invoice.
Customers can either call our Customer Care team at 1800-3010-5010 or email at getintouch@pcjeweller.com.
We offer cleaning & polishing services, stone tightening and other repair services which enhance the life of the jewellery that suffers the daily wear and tear.
Warranty service rendered is not chargeable however, the Customer will have to bear the cost of any extra material (Gold or Diamond), if applicable, required to complete the service request.
The shipping charges (to and fro) shall be borne by the Customer. The customer will be responsible for shipping the product to PC Jeweller premises. PC Jeweller can help customer in connecting with reputed courier partners for the shipping purposes.
The policy is deemed void if any other third party jeweller has worked on it.
Please note that the lifetime warranty service is applicable only on select partner brands.
Free, Secure and Insured Shipping
We understand you may have apprehensions about online shopping and delivery of products. To ensure that your experience at PC Jeweller is convenient and hassle-free, we have tied up with the reputed courier partners who deliver the product to your doorstep.
We offer FREE shipping on every order within India.
We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt At the time of delivery, the recipient must provide valid photo ID proof to collect the product.
